know the size
- 1. Select an existing ring that fits the desired finger.
- 2. Measure the internal diameter of the ring in mm.
- 3. Select the diameter below to determine your ring size.
1. Order Cancellation Policy
Before Shipment:
• Orders can be cancelled free of charge before they are shipped
• To cancel, login to your account and go to "My Orders" or contact customer support immediately
• Cancellation requests are processed within 24 hours
• Refund will be initiated within 5-7 business days to the original payment method
After Shipment:
• Once an order is shipped, it cannot be cancelled online
• You may refuse delivery at your doorstep, and the item will be returned to us
• Alternatively, you can accept delivery and request a return within 7 days (see Return Policy below)
How to Cancel Your Order:
1. Login to your account on our website
2. Go to "My Orders" section
3. Select the order you wish to cancel
4. Click "Cancel Order" and select a reason
5. You will receive a cancellation confirmation email
COD Orders:
Cash on Delivery (COD) orders can be cancelled anytime before delivery at no additional charge.
2. Return Policy
Return Eligibility:
You can request a return within 7 days of delivery if:
• Product received is damaged or defective
• Wrong product was delivered
• Product does not match the description on our website
• Product has manufacturing defects
Non-Returnable Items:
The following items cannot be returned:
• Customized or engraved jewellery
• Products that have been used, worn, or show signs of use
• Products with missing tags or certificates of authenticity
• Products returned after 7 days of delivery
• Products damaged due to misuse or improper care
3. Return Process
To initiate a return, follow these steps:
1. Login to your account and go to "My Orders"
2. Select the order and click "Return Request"
3. Select a reason for return from the dropdown
4. Upload a clear video showing the issue (mandatory - see Video Requirements below)
5. Submit your return request
6. Our team will review your request within 2-3 business days
7. If approved, you will receive a return shipping label via email
Important: Return requests without video evidence will not be processed.
4. Video Requirements for Refunds (MANDATORY)
⚠️ VIDEO EVIDENCE IS MANDATORY FOR ALL REFUND CLAIMS
To ensure fair and transparent processing of returns and refunds, we require customers to upload a video showing the defect, damage, or issue with the product.
Video Must Show:
• Unboxing process (if claiming damage during transit) - start recording before opening the package
• Product condition from all angles
• Defect or damage clearly visible in the video
• Product tags and certificate of authenticity (if applicable)
• Product SKU/barcode visible on the package or product
Video Requirements:
• Minimum duration: 30 seconds
• Clear and well-lit footage
• Video must be recorded before using or wearing the product
• File formats accepted: MP4, MOV, AVI (Max size: 100 MB)
❌ WITHOUT VIDEO EVIDENCE, RETURN REQUESTS WILL BE REJECTED
This policy helps us verify genuine claims and prevent fraudulent returns, ensuring a fair process for all customers.
5. Return Approval and Shipping
Return Approval:
• Our quality assurance team will review your video within 2-3 business days
• If approved, you will receive a return shipping label via email with instructions
• If rejected, we will provide a detailed explanation via email
Return Shipping:
• For damaged/defective products: We will provide a prepaid return label; you do not pay for return shipping
• For other reasons: Customer is responsible for return shipping costs
• Package the item securely in original packaging with all tags and certificates
• Use a trackable shipping method and share the tracking details with us via email
• We are not responsible for items lost or damaged during return transit
⚠️ Important: Please ensure proper packaging to avoid damage during return shipping. We recommend using bubble wrap and sturdy boxes.
6. Inspection Upon Return
Once we receive your returned item, our quality team will inspect it to verify:
• Product is unused, unworn, and in original condition
• All tags, certificates, and packaging are intact
• The issue matches the video evidence provided
If Inspection Passes: Refund will be processed within 5-7 business days
If Inspection Fails: The product will be shipped back to you at your expense. Common reasons for failed inspection:
• Product shows signs of use or wear
• Missing tags or certificate of authenticity
• Damage caused by customer (not manufacturing defect)
• Issue does not match the video evidence
7. Refund Policy
Refund Timeline:
• Refunds are processed within 5-7 business days after the returned item is received and inspected
• Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to reflect in your account
• You will receive an email notification once the refund is initiated
Refund Method:
• Refunds will be issued to the original payment method used during purchase
• For Credit/Debit Card payments: Refund to the same card
• For Net Banking/UPI: Refund to the source account
• For COD orders: Refund via bank transfer (please provide your bank account details)
Refund Amount:
• Full product price will be refunded for approved returns
• Original shipping charges are non-refundable (unless product was damaged/defective)
• Return shipping charges (if paid by customer) are non-refundable
• COD charges (if any) are non-refundable
8. Partial Refunds
Partial refunds may be issued in the following cases (at our discretion):
• Product shows minor signs of use or wear
• Product returned without original packaging (but with tags and certificate)
• Product returned after 7 days but within 15 days of delivery
• Minor defects that do not significantly affect product usability
The partial refund amount will be communicated to you via email before processing.
9. Store Credit Option
Instead of a refund to your original payment method, you can opt for store credit for the full refund amount.
Benefits of Store Credit:
• Receive full refund amount as store credit
• Can be used for future purchases on our website
• Store credit does not expire
• Faster processing compared to bank refunds
To choose store credit, please mention it in your return request or contact customer support.
10. Exchange Policy
We do not offer direct product exchanges at this time.
If you wish to exchange an item for a different size, color, or style:
1. Request a return and refund for the original item
2. Place a new order for the desired product
This process ensures you receive your preferred item without delays due to stock availability.
11. Damaged During Transit
If your package arrives damaged or the product inside is damaged during shipping:
Step 1: Do NOT accept the delivery if the outer package is visibly damaged. Refuse delivery and contact us immediately.
Step 2: If you accepted delivery and found damage after opening:
• Contact us within 24 hours of delivery
• Provide photos and unboxing video showing the damage
• Keep all packaging materials for courier investigation
Step 3: We will arrange for a replacement or full refund immediately for transit damage claims with proper video evidence.
⚠️ Claims without unboxing video will not be processed.
12. Jewellery Care and Warranty
All our silver jewellery comes with a 6-month warranty against manufacturing defects from the date of purchase.
Warranty Covers:
• Manufacturing defects in materials or workmanship
• Stone setting issues
• Plating defects (if applicable)
Warranty Does NOT Cover:
• Normal wear and tear
• Damage due to improper care, storage, or handling
• Scratches, dents, or bends caused by user
• Tarnishing (natural aging process of silver)
• Damage from exposure to chemicals, perfumes, lotions, or water
• Damage from resizing or alterations by third parties
To Claim Warranty:
Contact us with your order number, photos, and video of the defect. If covered under warranty, we will repair or replace the item free of charge.
13. Fraudulent Returns
• Contact us with your order number and photos/video of the defect
• If covered under warranty, we will repair or replace the item free of charge
• Shipping charges for warranty claims may apply
14. Contact for returns
For questions, concerns, or clarifications regarding these Terms and Conditions, please contact us:
Email: support@jewelsnmorestore.com
Phone: [Your Phone Number]
Address: [Your Business Address]
Last Updated: February 2026
